AI automation for business
An assistant that answers customers from your own rules, sorts incoming requests and drafts documents — and hands the hard cases to a human.
We do not sell "AI adoption" as a buzzword. First we look at where time goes: the same questions answered again and again, incoming requests to sort, proposals to draft, documents to summarise. We automate what repeats every day.
The assistant answers strictly from your materials — policies, price lists, knowledge base. We set the boundaries: what it does on its own, where it asks for confirmation, and when it passes the conversation to a manager. That is what keeps it from inventing answers for your customers.
When you need it
- Support answers the same questions dozens of times a day
- Requests arrive from many channels and get lost
- A lot of manual work with documents and proposals
FAQ
Will the bot make things up?
It answers from your knowledge base, and for anything outside it says it will check with a specialist and hands the conversation over. Before launch we run real questions through it and review the answers.
Is our data safe?
We agree on what data is used and where it is processed before we start. For sensitive data we use an isolated setup and anonymisation, and some tasks can run on a model hosted on your own server.
What does it cost to run?
It depends on volume. During the estimate we calculate the cost per conversation and show a monthly forecast.
Other services
- Website developmentA landing page for your ads, a business card site for credibility, or a corporate website with dozens of pages — with clear structure and a lead form that actually works.from $500from 5 days
- Online store developmentCatalog, cart, payments, delivery and ERP sync — a store where orders do not get lost and stock levels match the warehouse.from $2,500from 4 weeks
- Web applications and portalsSystems your customers and staff actually work in: requests, documents, statuses and reports — instead of chat threads and spreadsheets.from $7,000from 2 months
- Integrations: CRM, ERP, payments, telephonyData moves between systems on its own: a lead goes to CRM, an order to the ERP, a payment into the report. No copy-paste, no lost enquiries.from $1,200from 2 weeks
- Telegram bots and Mini AppsYour customer installs nothing and searches for nothing — they open Telegram, where they already are. Bookings, orders, payments and support run inside the chat.from $800from 2 weeks
Let’s discuss your project
Describe the task in a couple of lines — we reply within one business day with a solution and an estimate.
Or reach us directly
Telegram: @ItservicecityWhatsApp: +7 (996) 446-36-45+7 (996) 446-36-45info@itservice.myMoscow City, Imperia Tower, 56th floor, office 7by appointment only